Explore Our FAQ Section

Find quick answers about our jewellery, gold and diamond quality, custom orders, payments, shipping, returns, and after-sales support. If you need more help, our team is always happy to assist.
Is Your Gold Jewellery BIS Hallmarked?

Yes. Our gold jewellery is hallmarked as applicable under Indian regulations. Hallmark details help verify the purity of the gold used in your jewellery.

How Can I Check The Purity Of Gold Jewellery?

Gold purity is indicated by its karat value, such as 18K or 22K, along with the applicable hallmark details. We provide relevant purity information with our jewellery.

Do Your Diamond Jewellery Come With A Certificate?

Yes, applicable diamond jewellery can be provided with certification detailing important diamond characteristics. Certificate availability depends on the particular piece.

What Is The Difference Between 18K And 22K Gold?

22K gold contains a higher percentage of pure gold and is commonly used for traditional Indian jewellery. 18K gold contains more alloy, making it stronger and suitable for detailed and diamond jewellery.

Do You Offer Custom Jewellery Designs?

Yes. We can create jewellery based on your preferred design, metal, gemstone, size, and finish. Contact our team to discuss your custom requirement.

How Do I Find My Ring Size?

You can visit our store for accurate ring sizing. If you are ordering remotely, our team can also guide you through the available sizing options.

What Are Making Charges?

Making charges cover the craftsmanship and labour involved in creating a jewellery piece. They vary depending on the design, weight, complexity, and finishing.

 

Can I Exchange Or Return My Jewellery?

Exchange and return eligibility depends on the product and its condition. Please check our return and exchange policy or contact us before placing your order.

How Should I Care For My Jewellery?

Keep jewellery away from perfumes, chemicals, moisture, and harsh surfaces. Store each piece separately in a soft pouch or jewellery box when not in use.

 

How Long Does Jewellery Delivery Take?

Delivery time depends on the product, customization requirements, and delivery location. Our team will provide an estimated delivery timeline when your order is confirmed.

Find Your Answers Here

Do You Offer Jewellery Repairs And Polishing?

Yes. Selected jewellery can be serviced, polished, or repaired depending on its condition and construction. Contact us to discuss your jewellery service requirement.

 

Can I Buy Jewellery For A Special Occasion?

Absolutely. We offer designs suitable for engagements, weddings, festivals, gifting, celebrations, and everyday elegance.

Can I Order Jewellery Online From India?

Yes. You can browse our collection online and contact our team for product details, availability, pricing, and ordering assistance.

Do You Offer Jewellery For Gifting?

Yes. Our jewellery can be selected for birthdays, anniversaries, engagements, weddings, festivals, and other special occasions.

How Can I Contact Yaana Jewels?

You can contact us by phone, email, WhatsApp, or visit our store in Surat. Our team will help you with product enquiries, custom designs, orders, and jewellery services.

G15, Diamond World, Mini Bazar, Surat, 395006

Get In Touch Today

Connect with Yaana Jewels for jewellery enquiries, custom designs, and assistance. Our team is here to help.

    Your Shopping cart

    Close